Planning your Appointment
It is very important to us that you have the best possible experience at Bob from start to finish. Below you will find all the information you need regarding making a booking at Bob, our policies and general information to help make your visit as smooth as possible. If you have any questions, please don't hesitate to contact us by phone or email.
Thank you for your custom. We look forward to seeing you soon.
Making a Booking
You can make a booking with us either via our website booking tool, over the phone or in salon. All booking requests are reviewed before they are confirmed to ensure that the correct amount of time has been allocated in our schedule and that we have a clear understanding of what you are wanting. For this reason you may receive a call from one of our team members to confirm your booking request.
No-shows and last minute cancellations enormously disadvantage both our business and other clients. They mean that clients on our wait list cannot book those time slots with us and miss out. Our expert stylists dedicate their time specifically to look after you.
A $50 DEPOSIT IS REQUIRED TO SECURE ALL BOOKINGS.
If you do not wish to pay a booking fee you are more than welcome to try your luck on the day or via our wait list – but please know that we are unable to allocate a specific therapist or time slot for you in advance.
We sincerely appreciate your understanding and we will continue to try to keep things fair for all of our guests.
We understand that sometimes you may need to change your booking – we kindly request 24 hours notice so that we can offer that time slot to another client.
Your deposit will be held for your next booking, or refunded. However, if you don’t provide us with 24 hours notice or you fail to turn up for your appointment, your deposit will be forfeited. We cannot accept messages left on Sundays or public holidays as sufficient notice, as we will not have enough time to try to re-book your time slot.
While we ask that our clients aim to arrive to the salon on time for their appointment, we understand that sometimes there is nothing you can do about being a few minutes late. Likewise, while we aim to see you on time, things can get busy in the salon, too.
We want coming to the salon to be a relaxing experience, so your appointment will be held until 20 minutes after the scheduled time before we reschedule. When it’s us running a few minutes behind, we ask that you are equally understanding.
If your fringe needs a dose of TLC between appointments, we are happy to offer a courtesy fringe trim within eight weeks of your previous Bob appointment.